In January, Sunday Salawu, an Ekiti State-based medical doctor, was sent the sum of $350 by an associate based in the United States of America.
Salawu told FIJ that he visited a First Bank branch in Ado-Ekiti the following day to redeem the fund, but was told he would have to open a domiciliary account before he could have access to it.
“I immediately complied and gave First Bank all necessary documents so that the account could be opened,” Salawu said.
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“However, after the account was opened, they claimed the money had been credited into it. But when I checked, the account was still reflecting zero balance. I then reached out to the bank to complain about their failure to credit the account but I did not hear anything from them again.”
Telex copy
Salawu said he later sent several mails to the bank’s customer care desk to demand for the status of the money sent to him but received no favourable response.
“Whenever I reached out to them, they would tell me they were working on the matter and that they would soon sort it out. About a month ago, they told me to send them the telex copy of the transaction and I did,” said Salawu.
Salawu’s correspondence with First Bank
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“But till we speak, I have not received any favourable response from them. Despite giving them all they asked in ensuring that I receive the money, they are yet to come back to me with a positive response. And the money sent to me is also still hanging.”
When FIJ contacted First Bank on the matter on June 1, Taiwo Daramola, one of the bank’s representatives, said Salawu should send the transaction’s telex copy again to aid further investigation.
The bank is however yet to resolve the issue, after Salawu sent the document the third time on June 2.
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